Today, a group of 20 or so White Lakers convened at the DWLC for our latest Live 'n Learn session.
After a delicious lunch (shout out to all who prepared and served up the meal) Jacqueline Cairns took centre stage to tell us about her life as a 911 call taker/dispatcher with the Ottawa Police Service.
Her passion for the job, even after a 33-year career, was obvious to those who attended. She shared many personal stories, along with a very detailed description of the processes that come into play once a 911 call is initiated. She ably described the job, its stresses, and the characteristics of a good call taker/dispatcher (being a type "A" personality is a good start).
It's fair to say that the audience left the session with a much better understanding of what happens behind the scenes, as well as the important functions the 911 call takers and dispatchers provide in helping to keep the public, and the attending officers, safe and secure in what are usually very stressful situations.
Thank you Jacqueline for a most informative and interesting session.
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